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Returns and Exchanges

Exchanges
If you would like to exchange your item for something that better fits your needs, we can take care of this for you. Just contact us within the 30 days of receiving your order and we will take care of the return and get you the product you need.

Note that exchange orders are shipped via ground. For a free exchange the replacement item must be for 75% of the original purchase value.


Free exchange offers valid within the continental US only.

Returning Merchandise
If you are not satisfied with your purchase, or have simply changed your mind, Touro Luggage offers a 30-day return policy on any unused items. Please call 1-800-237-4626 if you do not receive a return authorization number in your email you used for your purchase. Returns will not be valid without a return authorization number. Once you have received your authorization number, please ship your items to:

Portland Luggage
dba: BMI Travelware
RA# - XXXXXXX
440 SW 4th Ave
Portland OR 97204

Before you return your item(s), all merchandise must be in new unused condition in the original carton with all information and tags attached. Order shipments that are refused without prior acknowledgment or cancelled after 24 hours of placement will incur a $25 fee per item to cover the original shipping and handling charges. Items purchased online cannot be returned to the retail store. Upon receipt of your items, a refund will be issued for the amount of your returned items and any applicable taxes. The original shipping and handling fees are not refundable.


Banking Details
Your refund will be processed within two business days of the receipt of the merchandise. Please allow 7-10 business days for the credit to appear on your statement.


Defective Merchandise
If you receive merchandise that you view as defective, please contact Touro Luggage prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Touro Luggage will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the warranty.



Please contact us for additional return questions.

1-800-237-4626

Use coupon code WELCOME10 for 10% off your first order.

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